Refund Policy

1. General Policy

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At Solera Vale, we value transparency and fairness. Due to the nature of our services, all sales are final, subject to the terms outlined below.

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2. Services

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• All services are non-refundable once performed.

• No refunds will be issued for dissatisfaction with results, as outcomes vary by individual.

• Missed appointments, late arrivals, or failure to follow pre- or post-care instructions are not eligible for refunds.

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3. Packages & Prepaid Services

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• Prepaid packages and bundles are non-refundable once any session has been used.

• If no sessions have been used, a refund request must be made within 7 days of purchase.

• Approved refunds for unused packages may be subject to a processing or administrative fee.

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4. Cancellation & No-Show Fees

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• Appointments must be canceled or rescheduled with at least 24 hours’ notice.

• A $25 fee will be charged for:

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  • No-show appointments

  • Cancellations made less than 24 hours before the scheduled time

   

• Fees are non-refundable.​​

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5. Products

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• All product sales are final.

• Refunds or exchanges will only be considered if the product is defective at the time of purchase and reported within 48 hours with proof of purchase.​​

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6. Medical Contraindications

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If a client is deemed medically ineligible for a service before any treatment is performed, Solera Vale may, at its discretion:

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• Issue a refund for unused services, or

• Offer a credit toward an alternative service

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7. Gift Cards & Promotions

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• Gift cards are non-refundable and have no cash value.

• Promotional or discounted services are final sale and not eligible for refunds or exchanges.

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​8. Chargebacks & Disputes

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Clients are encouraged to contact Solera Vale directly to resolve any concerns before initiating a chargeback. Unauthorized chargebacks may result in restricted booking privileges.

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9. Policy Updates

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Solera Vale reserves the right to modify this Refund Policy at any time. Updates will be posted on our website with an updated effective date.

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10. Contact Information

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For questions regarding this Refund Policy, please contact:

 

Solera Vale LLC

1400 Terradyne Rd, Suite #303

Andover, KS 67002

Phone: 316-530-3313

Email: soleravale@icloud.com

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